Returns & Refunds policy

Most sales are final. Since most goods are consumables and have a designated shelf life, returns are not guaranteed.

Digital File sales are NON-refundable. Should you encounter an issue downloading your purchase, please reach out to sales@liamjade.com with your order number so we can email you the file.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

You can always contact us for any return question at sales@liamjade.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail sales@liamjade.com